Full-Time – Page 2

Product Associate

Team

Product

Location

Malaysia

Type

Full-Time

Apply

We are a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally.

What You’ll Do:

Perform UAT (User Acceptance Test) and BRT (Business Readiness Test) of new product features before and after production cutover (UAT) respectively.
Work with Product Managers (PM) to develop UAT and BRT test plans for new product features on the mobile app and web interfaces.
Document and track issues found to ensure proper follow-up by respective product managers to resolve them.
Provide feedback to optimise user experience and performance of product features based on test results.
Support PM on user training and post launch issues or customer complains investigation.

What We’re Looking For:

Min. Diploma in IT related courses is highly preferred.
1-3 years of experience in a software product testing role.
Proficiency in both English and Mandarin, as the role requires close collaboration with Chinese teams and vendors.
Strong analytical ability, attention to details and data-driven decision making ability.
Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done.
Excellent communication skills to manage internal and external stakeholders.
Fast learner and ability to thrive in high stress environment.

Benefits

Competitive compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Product Designer (UI/UX)

Team

Product

Location

Malaysia

Type

Full-Time

Apply

The Product Designer will play a critical role in creating user-centered designs that align with business goals and enhance the overall user experience. The ideal candidate will have a strong understanding of design principles, user research, and an ability to collaborate across teams to deliver impactful and visually appealing products.

What You’ll Do:

Create user-centered designs, wireframes, and prototypes, ensuring visual consistency with Figma’s design system.
Develop interactive prototypes, conduct usability testing, and refine designs based on user feedback.
Perform research, analyze user behavior, and enhance product design accordingly.
Work with cross-functional teams, align design with business goals, and manage stakeholder expectations.
Plan and facilitate design thinking brainstorming workshops to support ideation and creation of UX artifacts for our product scoping and delivery planning.
Stay updated on trends, drive innovation, and enhance the company’s design culture.

What We’re Looking For:

Attached portfolio link in your CV to showcase your portfolio.
Bachelor’s Degree in UI/UX Design, Multimedia Design, Computer Science or any other related field.
Min. 4 years of relevant experience in UI/UX design. Less experience will be considered for junior role.
Proficient in English and Mandarin as you will need to liaise with Chinese vendor.
Able to conceptualize and explore different creative solutions to bring innovative ideas to market.
Experienced in using Figma design system components, ensuring a consistent visual language and cohesive user experience across our products and platforms.
Skilled in producing polished, production-level visual design.
Proficient in prototyping design solutions using tools like Figma, Framer, or ProtoPie.
Experienced in conducting user research to make design enhancements.
Capable in managing stakeholders expectations, set a clear vision, and secure cross-functional alignment.

Benefits

Competitive compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Customer Service Representative

Team

Customer Service & Operations

Location

Malaysia

Type

Full-Time

Apply

As the Customer Service Representative, you will play a key role in ensuring the satisfaction and success of our customers. You will be responsible for providing excellent customer service, resolving inquiries and issues efficiently, and acting as the voice of our company to enhance customer relationships. This is a great opportunity for someone looking to grow their career in the fast-paced digital payments industry.

What You’ll Do:

1.Customer Service Representative (Call Centre):

Promptly and professionally handle incoming calls and emails to ensure a positive customer experience.
Address customer inquiries, resolve issues, and provide detailed product or service information.
Effectively manage shift responsibilities to maintain consistent and reliable call center performance.
Analyze customer issues, communicate clearly and offer accurate solutions or escalate them to the appropriate department when needed.
Build strong customer relationships to enhance satisfaction and loyalty.
Accurately document all customer interactions in the support system for future reference.
Provide regular feedback to supervisors regarding recurring customer issues and potential process improvements.
Collaborate with team members to ensure seamless service delivery.
Participate in team meetings, training sessions, and performance evaluations.

2. Customer Service Representative (Customer Onboarding):

Communicate with customers via email to guide them through the onboarding process.
Request, collect and review all necessary documentation from customers for accuracy, completeness, and compliance with company policies or regulations for onboarding.
Ensure all interactions are professional, clear, and customer-centric to create a strong first impression.
Follow up promptly to resolve discrepancies or incomplete submissions.
Track onboarding progress to ensure timely completion.
Provide regular status updates to customers regarding their onboarding process.
Coordinate with relevant departments and escalate complex issues to appropriate teams to facilitate smooth onboarding.
Maintain accurate records of all communications and submitted documents in the company’s system.
Generate periodic reports on onboarding progress, challenges, and successes for internal review.

What We’re Looking For:

At least 2 years of customer service experience, with a focus on call center environments preferred.
Proficiency in English and Mandarin is essential to serve Mandarin-speaking clients effectively.
Excellent motivational skills and works well with a team but also is able to work independently.
Strong communication and interpersonal skills and dedication to customer satisfaction.
Knowledge of cryptocurrencies or digital payments is a plus.
Ability to adjust to continuous changes.
Candidates must be willing to work on shift.

Benefits

Competitive compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Account Operations Associate

Team

Customer Service & Operations

Location

Malaysia

Type

Full-Time

Apply

What You’ll Do:

Establish and create Individual, Corporate, and Merchant dtcpay accounts with appropriate settlement configurations and wallet roles.
Configure Greenlink Type B and C, Banking Circle VA, and Matchmove Linkage.
Handle client-related updates and issues, including password resets, email and phone changes, and account settings adjustments (Markup config, Payout fee, referral, account status updating).
Adjust referral rates and fiat/stable coin markup settings.
Manage account freezes, suspensions, and Termination with diligent record keeping and process.
Liaise with the Product and Project teams to ensure backend system compatibility and development in line with operational needs.
Control on roles and resources needed depending on customers Board Resolution requirements. (ex: Maker, Checker, Viewer etc.).
POS Machine setup, Setup settlement configuration and various Terminal Routes. Use of PAX Portal to push POS updates and monitor the stability of POS Machine.
Manage WeCHAT Merchant access and respond to RFI (Request for Information).
Customer Complaint handling and Complaint escalation handling such as Fidrec Handling.

What We’re Looking For:

English Speaking and Mandarin Speaking is a plus
Bachelor’s degree in Business Administration, Finance, Operations, or a related field.
Experience in working with virtual accounts, payment systems, or merchant services is highly preferred.
Experience in handling account control processes and policy, strong process minded to keep all logs of actions taken
Strong attention to detail Transparent Communication and strong motivation to learn
Flexible to work in fast pace working environment

Benefits

Competitive compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Payments Operations Associate

Team

Customer Service & Operations

Location

Malaysia

Type

Full-Time

Apply

What You’ll Do:

Transaction Monitoring: Oversee daily client transactions across digital assets, fiat, and merchant transactions, ensuring accuracy and security.
Alert Management: Develop alerts for transaction failures and coordinate with the Treasury to resolve pending transactions.
Record Keeping: Maintain rigorous control over payment records, implementing strong troubleshooting and standard operating procedures.
Performance Reporting: Generate detailed reports on transaction success rates and payment speeds, collaborating with the Product team to enhance systems and processes.

What We’re Looking For:

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Preferably 2 years of experience in payment processing, transaction monitoring, or financial operations, particularly in digital assets, fiat, or merchant transactions.
Experience working in a fast-paced financial environment with a focus on transaction accuracy and process optimization.
Strong understanding of payment systems, transaction workflows, and digital asset operations.
Hands-on experience with transaction monitoring tools, payment gateways, and financial software systems is a huge advantage.
Proficiency in generating and analyzing performance reports related to transaction success rates and payment speeds.
Experience in developing and managing transaction failure alerts, with the ability to act swiftly to coordinate resolutions.
Knowledge of troubleshooting techniques to address transaction delays or errors, ensuring streamlined processes.
Strong analytical skills to identify trends in client transactions and ensure operations are aligned with business goals.

Benefits

Competitive compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

KYC Analyst

Team

Compliance

Location

Malaysia

Type

Full-Time

Apply

We are looking for a detail-oriented and motivated KYC Analyst to join our Compliance team. In this role, you’ll play a key part in conducting KYC and KYB reviews, supporting corporate onboarding, and ensuring adherence to evolving regulatory requirements. If you’re passionate about compliance, thrive in fast-paced environments, and want to be part of a growing fintech company, we would like to hear from you.

What You’ll Do:

Conduct comprehensive KYC and KYB reviews for both individual and corporate customers, including identity verification, risk assessments, and enhanced due diligence (EDD) where applicable.
Analyze and validate various forms of identification and corporate documents (e.g., certificates of incorporation, shareholder structures, UBO declarations) to ensure authenticity and compliance with regulatory requirements.
Perform periodic reviews and ongoing monitoring to ensure customer information remains accurate and compliant with internal policies, local regulations, and global standards.
Support the corporate onboarding process by working closely with internal teams to ensure smooth and compliant activation of business accounts.
Assist in resolving KYC/KYB-related issues and escalations, collaborating with internal stakeholders such as Operations and Customer Support.
Contribute to the development and continuous improvement of KYC/KYB-related policies, procedures, and systems in line with evolving regulatory requirements and industry best practices.
Help facilitate compliance training to enhance awareness of KYC/KYB regulations across internal teams.
Stay informed of changes in relevant regulations, industry developments, and emerging risks to ensure dtcpay’s practices remain up to date.
Participate in internal audits and regulatory examinations by providing documentation and timely responses to inquiries.

What We’re Looking For:

Bachelor’s degree in Accounting, Finance, Law, Business or a related field.
Minimum 2 years of experience in KYC, KYB, AML, or Compliance roles within the financial services, fintech, or payments industry.
Solid understanding of KYC and KYB requirements, AML regulations, and local/international compliance frameworks.
Sharp analytical skills and strong attention to detail, with the ability to assess risk and propose appropriate solutions.
Hands-on experience with KYC/AML tools; familiarity with digital onboarding platforms is a plus.
Proactive and able to work both independently and collaboratively in a fast-paced environment.
High standards of integrity, discretion, and professionalism.
Knowledge or interest in Blockchain/Web3 is a bonus.
Proficiency in both English and Mandarin as you will need to work closely with Chinese vendors.
The role is based fully onsite, requiring your presence in the office.

Benefits

Competitive compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Transaction Monitoring Analyst

Team

Compliance

Location

Malaysia

Type

Full-Time

Apply

We are looking for a detail-oriented and analytical Transaction Monitoring Analyst to join our compliance team. In this role, you’ll play a key part in safeguarding the integrity of our FIAT and crypto transactions by identifying suspicious activities and ensuring adherence to AML/CFT regulations across multiple jurisdictions. If you have a strong compliance background, thrive in a fast-paced environment, and are passionate about risk mitigation in the financial and digital asset space, we would like to hear from you.

What You’ll Do:

Conduct in-depth investigations of flagged alerts from the transaction monitoring system across both FIAT and crypto (on-chain and off-chain) deposits and withdrawals to mitigate risk exposure.
Ensure all monitoring and reporting activities comply with applicable AML/CFT regulations, including MAS, BNM, SC guidelines, or other equivalent regulatory frameworks.
Prepare Suspicious Transaction Reports (STRs) for submission to the MLRO in line with regulatory requirements.
Identify patterns and trends in transaction activities to detect emerging risks and recommend appropriate mitigating measures.
Support ad-hoc transaction monitoring projects and initiatives as required.

What We’re Looking For:

Bachelor’s degree or higher in Business, Law, Accounting & Finance, Economics, or a related field.
Minimum 2 years of experience in compliance roles within financial institutions, fintech, or payments industries.
Strong knowledge of AML/CFT guidelines issued by BNM and SC.
Familiarity with Singapore’s Payment Services Act (PSA) and regulations governing fintech and digital asset sectors is an advantage.
Strong analytical and critical thinking skills, with the ability to assess complex information effectively.
Excellent communication skills, with the ability to work collaboratively with cross-functional teams and stakeholders.
High ethical standards, self-motivated, quick to learn, and able to work independently.
Proficiency in both English and Mandarin as you will need to work closely with Chinese vendors.
The role is based fully onsite, requiring your presence in the office.

Benefits

Competitive compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply