Full-Time – Page 2

Internship – Marketing (Event)

Team

Marketing

Location

Singapore

Type

Full-Time

Apply

We are a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally.

We are looking for Marketing Intern (Event) to join our team. This role provides a great opportunity to gain hands-on experience in event planning, marketing coordination, and brand promotion. The ideal candidate is enthusiastic, detail-oriented, and eager to learn about marketing in a fast-paced environment.

Responsibilities:

Assist in event planning and execution, ensuring smooth logistics and operations.
Support on-site event management, including setup, guest assistance, and coordination with vendors.
Help prepare event materials, such as brochures, banners, and promotional giveaways.
Collaborate with the internal team to develop event-related content for social media and promotional campaigns.
Conduct research on market trends, potential event opportunities, and competitor activities.
Assist in tracking event performance metrics and compiling post-event reports.
Perform other administrative tasks as needed to support the marketing team.

Requirements:

Currently studying or recently completed a degree in Marketing, Communications, or related field.
Strong organizational and multitasking skills.
Proficiency in Microsoft Office and social media platforms.
Good communication skills, both written and verbal in English and Mandarin.

If you meet these qualifications and are passionate about events and marketing, we encourage you to apply for this role. Join us in shaping compelling content that drives learning and engagement across our organization. Apply now to be a part of our dynamic team.

Benefits

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Performance Marketing Manager

Team

Marketing

Location

Malaysia

Type

Full-Time

Apply

Are you passionate about crafting impactful digital campaigns and driving brand growth? Join our team as a Digital Marketing Manager, where you’ll lead innovative strategies, optimize performance across digital platforms, and work with a dynamic team to make a real difference. If you thrive in a fast-paced environment and love using data-driven insights to create exceptional results, we’d love to hear from you!

Who are we?

What you’ll do:

Conduct SEO research and website optimization to improve organic reach.
Develop a user acquisition pipeline and collaborate with the tech team to implement and track leads acquisition and conversions.
Manage paid campaigns (Google Ads, PPC) and social media ads (LinkedIn, X.com, YouTube) to increase brand visibility and followers.
Lead KOL/influencer marketing campaigns.
Implement growth hacking strategies through social listening and forums.
Work closely with the content writer and designer to align messaging across all digital platforms.
Provide weekly reports on marketing performance and lead generation.

What we’re looking for:

Bachelor’s Degree in Marketing or relevant fields.
Proficient in both English and Mandarin as you will need to liaise with Chinese stakeholders.
Min. 5 years of experience, well-versed in SEO, PPC campaigns, and user acquisition strategies.
Strong familiarity with ad platforms like Google Ads, LinkedIn, and YouTube.
Proven track record of using analytics tools to track and optimize digital marketing efforts.
Experience with influencer/KOL campaigns.
An interest in or experience with the fintech, tech, finance, or web3 industries.

Benefits

18 days annual leaves

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Risk Manager

Team

Compliance

Location

Singapore

Type

Full-Time

Apply

As the Risk Manager, you will be responsible for the planning, implementation, and management of all risk-related activities, including setting up risk management policies, frameworks, and measures for card payments in accordance with regulatory requirements.

You will support the executive team in making decisions relating to risk management strategy, including ensuring adequate reserves across all asset classes (i.e. digital cryptocurrencies and fiat) and managing market exposure. You will also maintain and implement rules for the Visa Risk Rule Engine (VRM), provide specialist advice on chargeback processes, identify and investigate fraudulent chargeback claims, and address customer billing issues. Additionally, you will manage customer queries related to chargebacks, liaise with external stakeholders on chargeback matters, develop and maintain chargeback processes and Standard Operating Procedures (SOPs), perform ongoing card issuing transaction monitoring, and ensure that the company meets its legal and regulatory risk requirements.

Responsibilities

Setup risk management policies, framework and measures for card payments in accordance to regulatory requirements
Maintain and implement rules for Visa Risk Rule Engine (VRM)
Provide specialist advice and guidance on chargeback processes
Identify and investigate fraudulent chargeback claims
Identify and address any issues with customer billing
Manage customer queries relating to chargebacks
Liaise with external stakeholders on chargeback matters
Develop and maintain chargeback processes and Standard Procedures (SOP)
Perform ongoing card issuing transaction monitoring
Ensure that the company meets its legal and regulatory risk requirements

Requirements

Bachelor’s degree in economics, finance, business administration or a similar discipline, At least 3 years of experience in finance and/or credit operations.
Prior experience as a risk manager or in a similar role.
Solid knowledge of risk management principles.
Excellent communication, analytical, and problem-solving and communication skills.
Fluent in Mandarin and English.
Knowledge of cryptocurrencies or digital payments is a plus.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Customer Service Representative

Team

Customer Service & Operations

Location

Malaysia

Type

Full-Time

Apply

As the Customer Service Representative, you will play a key role in ensuring the satisfaction and success of our customers. You will be responsible for providing excellent customer service, resolving inquiries and issues efficiently, and acting as the voice of our company to enhance customer relationships. This is a great opportunity for someone looking to grow their career in the fast-paced digital payments industry.

Responsibilities:

Handle inbound and outbound calls, emails, live chats, and tickets, providing exceptional customer service across all channels.
Maintain professional and prompt communication with clients to address inquiries, complaints, and feedback.
Troubleshoot customer account issues, guiding clients through resolutions and ensuring satisfaction.
Demonstrate an in-depth understanding of products, features, and benefits, and provide introductory information to prospective and new customers.
Review and respond to customer complaints, providing effective solutions within agreed timelines and following up to ensure resolution.
Identify, escalate, and resolve customer issues in collaboration with relevant teams.enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.
Perform Know-Your-Customer (KYC) reviews for client onboarding and periodic reviews, including conducting KYC-related analysis.
Monitor and evaluate daily screening alerts generated by KYC systems, ensuring compliance with company policies and regulations.
Gather customer feedback to improve service quality and product offerings.

Requirements:

At least 2 years of customer service experience, with a focus on call center environments preferred.
Proficiency in English and Mandarin is essential to serve Chinese-speaking clients effectively.
Experience with CRM tools like Zowie or Zendesk to manage customer interactions and maintain accurate records.
Minimum 1 year of KYC experience in the financial industry is a plus.
Excellent motivational skills and works well with a team but also is able to work independently.
Strong communication and interpersonal skills and dedication to customer satisfaction.
Knowledge of cryptocurrencies or digital payments is a plus.
Willing to work on shifts.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Senior/ Operations Associate (Payment/Card)

Team

Customer Service & Operations

Location

Singapore

Type

Full-Time

Apply

dtcpay is looking for a Senior Operations Associate in Singapore office to lead our strategic initiatives and drive the growth of our payment business. As the Senior Operations Associate, you will be responsible for managing customer support issues, and providing support in the onboarding process. Proficiency in relevant systems such as Google Suite, Lark, and Hubspot is desired, and a background in cryptocurrencies or digital payments is a plus.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:

Work closely with the Operations Manager to oversee daily business operations.
Provide advisory support and assistance to Business partners related to customer onboarding and data maintenance, and work closely with Business to contribute positively on the documentation, not limited to Account Opening, Maintenance, Credit Documentation reviews etc.
Perform day to day management of the account opening and maintenance processing, including daily management of in-process, pending, and service related activities.
Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
Conduct periodic self-reviews to identify gaps in processes and appropriate remediation to eliminate operational risks.
Work closely with various departments including Compliance, Customer Service, Marketing, Tech etc.
Develop and maintain good merchant relationships, including conducting on-site training and deployment of payment terminals.
Experience in writing, revising, and maintaining standard operating procedures is a plus.

Qualifications:

3+ years of experience in Business Administration, Product Support, Sales Support, Operations Management, or any related field, with at least 2 years in the card/payment field.
Customer-oriented, attentive to details, compliance and control oriented, diligent, proactive and able to work under pressure.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
Good command of spoken and written English and Mandarin as you will need to liaise with Chinese counterparts.
Knowledge of cryptocurrencies or digital payments is a plus.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Tester / Test Engineer / Product QA (IT)

Team

Product

Location

Malaysia

Type

Full-Time

Apply

As the Tester / Test Engineer / Product QA (IT), you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:

Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
Assist in creating product documentation including specifications, user guides, and training materials.
Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
Develop or update procedures for capture, investigation, and documentation of product complaints.
Gather and analyze customer feedback to improve product features and user experience.
Assist in product testing, quality assurance, and bug tracking processes.
Collaborate with quality assurance teams to ensure product quality.
Support project managers in coordinating product development activities and timelines.
Help track project progress and ensure deadlines are met.
Provide training and support to internal teams on product features and updates.
Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.

Requirements:

Min. 2 years of relevant working experience in similar industry.
Proficiency in English and Mandarin as you are required to communicate with Chinese counterparts.
Knowledge of quality assurance terminology, methods, and tools.
Superb computer skills, including database management.
Analytical mindset for data interpretation and problem-solving.
Familiarity with product development processes and methodologies.
Excellent analytical, problem-solving, and decision-making skills.
Proficiency in best practices for testing, version control, and defect management.
Understanding of agile/scrum methodology and how QA functions within it.
Knowledge of cryptocurrencies or digital payments is a plus.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Technical Support Engineer (AWS/Linux/Docker)

Team

Location

Malaysia

Type

Full-Time

Apply

dtcpay is recently honoured as Disruptor of the Year and Paytech of the Year at the Asia Fintech Awards, with strong foundations in Singapore and Hong Kong, we’re launching our global journey starting from Malaysia. Our Malaysia office, DTC Academy Sdn. Bhd. is seeking a experienced Technical Support Engineer to join our dynamic team.

As the Technical Support Engineer, you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:

Leverage advanced monitoring tools to ensure the stability and performance of critical systems and applications, identifying issues before they impact the business.
Respond swiftly to incidents, diagnosing and resolving issues with a focus on root cause analysis.
Escalate complex issues while providing detailed handovers to ensure efficient resolution.
Ensure timely and accurate assistance.
Monitor daily operations, ensuring all transactions are processed correctly and on time.
Collaborate with the operations team to address client issues.
Maintain detailed documentation of incidents, solutions, and improvements.
Participate and contribute to postmortem meetings to derive insights and action items for future improvement.
Participate in an on-call schedule, ensuring system availability and responding to issues outside of regular business hours.
Ensure system security and compliance by adhering to best practices in infrastructure management, including patching, security auditing, and vulnerability management.
Improvise existing or implement new operational processes to improve efficiency and service quality.

Requirements:

Min. 2 years hands-on experience with cloud platforms such as AWS.
Proficiency in English and Mandarin as you will need to liaise with Chinesse counterparts.
Strong knowledge in Mac OS and Linux administration.
Well versed in microservices architecture.
Experience in using Docker.
Networking fundamentals and monitoring fundamentals (e.g. logs, metrics).
Good communication skills and documentation skills.
Willing to work on-call/shifts if necessary.

Advantages

OpsGenie/Pagerduty
Grafana/Prometheus
OpenVPN
Java

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Senior Product Designer

Team

Product

Location

Hong Kong SAR

Type

Full-Time

Apply

As a product designer, you will get the opportunity to drive strategic projects and help us to deliver outcomes that are based on user research. Suppose you have a deep understanding of the payments industry, a proven track record in developing and executing successful business strategies, and a passion for innovation. In that case, this role is an exciting opportunity for you.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:

User Research Expertise: Experience in conducting user research that would inform and guide design decisions.
Prototyping Skills: Proficiency in Figma’s prototyping tools, with the expertise to transform design concepts into interactive experiences.
Workshop Facilitation: Experienced in planning and facilitating design thinking workshops to support ideation, create UX artifacts, and contribute to strategic decisions.
Design Systems: Proficient in using design system components to maintain a cohesive visual language and seamless user experience across multiple products and platforms.
Web and App design: Ability to create responsive designs for web applications, and native UI/UX design for iOS and Android, following best practices for each platform.
Stakeholder Management: Effective at setting clear design visions, managing stakeholder expectations, and ensuring alignment across cross-functional teams.

Requirements:

5+ years working experience as a Product Designer.
BA/BS degree in Design (e.g. graphic, interaction, visual communications, product, industrial), HCI, or a related field or equivalent practical experience.
A design portfolio featuring web and app projects.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Senior/Frontend Developer (JavaScript)

Team

Location

Malaysia

Type

Full-Time

Apply

As the Frontend Developer, you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:

Implement new user-facing features in our products.
Get feedback from, and build solutions for, users and customers.
Write client-side code to create super-fast, easy-to-use web-based applications which include websites for both desktops, mobile browsers, and hybrid in-app pages.
Optimize web applications to maximize speed and scale.
Help back-end developers with coding and troubleshooting.
Ensure high quality graphic standards and brand consistency.

Requirements:

Bachelor’s Degree in computer science, engineering, or equivalent industry experience.
Proficiency in both English and Mandarin as you will need to work closely with Chinese vendors.
Minimum 2+ years developing experience with JavaScript, CSS and jQuery.
In-depth understanding of the entire web development process (design, development and deployment)
Proven track record of delivering projects with high-quality UI.
An ability to perform well in a fast-paced environment.
Excellent analytical and multitasking skills.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Senior/Backend Developer (Java)

Team

Location

Malaysia

Type

Full-Time

Apply

As the Backend Developer, you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:

Translate business requirements and use cases into functional applications.
Design, build, and maintain efficient, reusable, and reliable Java code.
Review, test, and verify code for adherence to quality and security standards.
Ensure the best possible performance, quality, and responsiveness of the applications.
Identify bottlenecks and bugs, and devise solutions to these problems.
Help maintain code quality and organization.

Requirements:

Degrees in Computer Science, Computer Engineering, or Software Engineering.
Proficiency in both English and Mandarin as you will need to work closely with Chinese vendors.
2+ years of experience with the full lifecycle of project development for Java Applications.
Strong skills in Core Java, server-side Java technologies, and Spring frameworks.
Extensive experience in software design, architecture, and development integration.
Solid knowledge of event processing models, multi-threading, enterprise integration patterns, Web Service, and REST.
Ability to supervise and mentor junior developers on the team.
Experience in SpringBoot and Mybatis.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply