Malaysia – Page 2

Customer Service Representative

Team

Customer Service & Operations

Location

Malaysia

Type

Full-Time

Apply

We are a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally.

As the Customer Service Representative, you will play a key role in ensuring the satisfaction and success of our customers. You will be responsible for providing excellent customer service, resolving inquiries and issues efficiently, and acting as the voice of our company to enhance customer relationships. This is a great opportunity for someone looking to grow their career in the fast-paced digital payments industry.

Responsibilities:

Handle inbound and outbound calls, emails, live chats, and tickets, providing exceptional customer service across all channels.
Maintain professional and prompt communication with clients to address inquiries, complaints, and feedback.
Troubleshoot customer account issues, guiding clients through resolutions and ensuring satisfaction.
Demonstrate an in-depth understanding of products, features, and benefits, and provide introductory information to prospective and new customers.
Review and respond to customer complaints, providing effective solutions within agreed timelines and following up to ensure resolution.
Identify, escalate, and resolve customer issues in collaboration with relevant teams.enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.
Perform Know-Your-Customer (KYC) reviews for client onboarding and periodic reviews, including conducting KYC-related analysis.
Monitor and evaluate daily screening alerts generated by KYC systems, ensuring compliance with company policies and regulations.
Gather customer feedback to improve service quality and product offerings.

Requirements:

At least 2 years of customer service experience, with a focus on call center environments preferred.
Proficiency in English and Mandarin is essential to serve Chinese-speaking clients effectively.
Experience with CRM tools like Zowie or Zendesk to manage customer interactions and maintain accurate records.
Minimum 1 year of KYC experience in the financial industry is a plus.
Excellent motivational skills and works well with a team but also is able to work independently.
Strong communication and interpersonal skills and dedication to customer satisfaction.
Knowledge of cryptocurrencies or digital payments is a plus.
Willing to work on shifts.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Tester / Test Engineer / Product QA (IT)

Team

Product

Location

Malaysia

Type

Full-Time

Apply

As the Tester / Test Engineer / Product QA (IT), you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:

Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
Assist in creating product documentation including specifications, user guides, and training materials.
Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
Develop or update procedures for capture, investigation, and documentation of product complaints.
Gather and analyze customer feedback to improve product features and user experience.
Assist in product testing, quality assurance, and bug tracking processes.
Collaborate with quality assurance teams to ensure product quality.
Support project managers in coordinating product development activities and timelines.
Help track project progress and ensure deadlines are met.
Provide training and support to internal teams on product features and updates.
Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.

Requirements:

Min. 2 years of relevant working experience in similar industry.
Proficiency in English and Mandarin as you are required to communicate with Chinese counterparts.
Knowledge of quality assurance terminology, methods, and tools.
Superb computer skills, including database management.
Analytical mindset for data interpretation and problem-solving.
Familiarity with product development processes and methodologies.
Excellent analytical, problem-solving, and decision-making skills.
Proficiency in best practices for testing, version control, and defect management.
Understanding of agile/scrum methodology and how QA functions within it.
Knowledge of cryptocurrencies or digital payments is a plus.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Technical Support Engineer (AWS/Linux/Docker)

Team

Location

Malaysia

Type

Full-Time

Apply

dtcpay is recently honoured as Disruptor of the Year and Paytech of the Year at the Asia Fintech Awards, with strong foundations in Singapore and Hong Kong, we’re launching our global journey starting from Malaysia. Our Malaysia office, DTC Academy Sdn. Bhd. is seeking a experienced Technical Support Engineer to join our dynamic team.

As the Technical Support Engineer, you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:

Leverage advanced monitoring tools to ensure the stability and performance of critical systems and applications, identifying issues before they impact the business.
Respond swiftly to incidents, diagnosing and resolving issues with a focus on root cause analysis.
Escalate complex issues while providing detailed handovers to ensure efficient resolution.
Ensure timely and accurate assistance.
Monitor daily operations, ensuring all transactions are processed correctly and on time.
Collaborate with the operations team to address client issues.
Maintain detailed documentation of incidents, solutions, and improvements.
Participate and contribute to postmortem meetings to derive insights and action items for future improvement.
Participate in an on-call schedule, ensuring system availability and responding to issues outside of regular business hours.
Ensure system security and compliance by adhering to best practices in infrastructure management, including patching, security auditing, and vulnerability management.
Improvise existing or implement new operational processes to improve efficiency and service quality.

Requirements:

Min. 2 years hands-on experience with cloud platforms such as AWS.
Proficiency in English and Mandarin as you will need to liaise with Chinesse counterparts.
Strong knowledge in Mac OS and Linux administration.
Well versed in microservices architecture.
Experience in using Docker.
Networking fundamentals and monitoring fundamentals (e.g. logs, metrics).
Good communication skills and documentation skills.
Willing to work on-call/shifts if necessary.

Advantages

OpsGenie/Pagerduty
Grafana/Prometheus
OpenVPN
Java

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Senior Product Designer

Team

Product

Location

Hong Kong SAR

Type

Full-Time

Apply

As a product designer, you will get the opportunity to drive strategic projects and help us to deliver outcomes that are based on user research. Suppose you have a deep understanding of the payments industry, a proven track record in developing and executing successful business strategies, and a passion for innovation. In that case, this role is an exciting opportunity for you.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:

User Research Expertise: Experience in conducting user research that would inform and guide design decisions.
Prototyping Skills: Proficiency in Figma’s prototyping tools, with the expertise to transform design concepts into interactive experiences.
Workshop Facilitation: Experienced in planning and facilitating design thinking workshops to support ideation, create UX artifacts, and contribute to strategic decisions.
Design Systems: Proficient in using design system components to maintain a cohesive visual language and seamless user experience across multiple products and platforms.
Web and App design: Ability to create responsive designs for web applications, and native UI/UX design for iOS and Android, following best practices for each platform.
Stakeholder Management: Effective at setting clear design visions, managing stakeholder expectations, and ensuring alignment across cross-functional teams.

Requirements:

5+ years working experience as a Product Designer.
BA/BS degree in Design (e.g. graphic, interaction, visual communications, product, industrial), HCI, or a related field or equivalent practical experience.
A design portfolio featuring web and app projects.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Senior/Frontend Developer (JavaScript)

Team

Location

Malaysia

Type

Full-Time

Apply

As the Frontend Developer, you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:

Implement new user-facing features in our products.
Get feedback from, and build solutions for, users and customers.
Write client-side code to create super-fast, easy-to-use web-based applications which include websites for both desktops, mobile browsers, and hybrid in-app pages.
Optimize web applications to maximize speed and scale.
Help back-end developers with coding and troubleshooting.
Ensure high quality graphic standards and brand consistency.

Requirements:

Bachelor’s Degree in computer science, engineering, or equivalent industry experience.
Proficiency in both English and Mandarin as you will need to work closely with Chinese vendors.
Minimum 2+ years developing experience with JavaScript, CSS and jQuery.
In-depth understanding of the entire web development process (design, development and deployment)
Proven track record of delivering projects with high-quality UI.
An ability to perform well in a fast-paced environment.
Excellent analytical and multitasking skills.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Senior/Backend Developer (Java)

Team

Location

Malaysia

Type

Full-Time

Apply

As the Backend Developer, you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:

Translate business requirements and use cases into functional applications.
Design, build, and maintain efficient, reusable, and reliable Java code.
Review, test, and verify code for adherence to quality and security standards.
Ensure the best possible performance, quality, and responsiveness of the applications.
Identify bottlenecks and bugs, and devise solutions to these problems.
Help maintain code quality and organization.

Requirements:

Degrees in Computer Science, Computer Engineering, or Software Engineering.
Proficiency in both English and Mandarin as you will need to work closely with Chinese vendors.
2+ years of experience with the full lifecycle of project development for Java Applications.
Strong skills in Core Java, server-side Java technologies, and Spring frameworks.
Extensive experience in software design, architecture, and development integration.
Solid knowledge of event processing models, multi-threading, enterprise integration patterns, Web Service, and REST.
Ability to supervise and mentor junior developers on the team.
Experience in SpringBoot and Mybatis.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply