Training Content Specialist

Training Content Specialist

Team

Academy

Location

Malaysia

Type

Full-Time

We are looking for a versatile Content Specialist to join our team, responsible for curating and preparing various types of content for knowledge transfer and upcoming community engagement purposes. The role involves crafting materials that cover our products, knowledge transfer and thought leadership. The ideal candidate will excel at conducting research, generating insights, distill internal training materials, and possessing strong copywriting skills. Proficiency in English and Chinese is essential, with experience in cryptocurrency and payment products considered a significant advantage.

Responsibilities:
  • Explore, distill, and create diverse content for knowledge transfer and upcoming community engagement, covering topics such as payment products, industry insights and internal training.
  • Research and analyze industry trends and insights, and contribute to company content creation strategies.
  • Support the team head in content/material preparation for delivering internal training sessions and workshops.
  • Demonstrate a wide range of copywriting abilities and efficient communication skills.
  • Adapt quickly to new information and possess a strong command of English and Chinese languages.
  • Leverage experience in crypto and payment products to enhance content quality and relevance.

Requirements:
  • Bachelor’s degree in Communications, Marketing, Business, or related field.
  • Proven experience in content creation and curation, preferably in the finance or technology sectors.
  • Strong research skills with the ability to generate valuable insights and trends.
  • Experience in internal training support and delivery is a plus.
  • Proficient in English and Chinese languages, with exceptional written and verbal communication skills.
  • Demonstrated ability to learn quickly and adapt to changing requirements.
  • Knowledge of Web3, cryptocurrency and payment products is highly advantageous.
  • Creative thinker with excellent attention to detail and organizational skills.

If you meet these qualifications and are passionate about creating engaging and informative content for knowledge transfer and community engagement purposes, we encourage you to apply for this role. Join us in shaping compelling content that drives learning and engagement across our organization. Apply now to be a part of our dynamic team.

Benefits
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18 days annual leave

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Competitve compensation and benefits packages

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Regional exposure and career growth opportunities

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Opportunity to work with a dynamic and innovative digital payments

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Exposure to cross-functional collaboration and involvement

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Mentorship and guidance from experienced professionals

Customer Service Representative

Customer Service Representative

Team

Operations

Location

Malaysia

Type

Full-Time

dtcpay is seeking an energetic, self-motivated and passionate individual to join our Operations team for our office in Malaysia. As the Customer Service Representative, you will play a key role in ensuring the satisfaction and success of our customers.

You will be responsible for providing excellent customer service, resolving inquiries and issues efficiently, and acting as the voice of our company to enhance customer relationships. This is a great opportunity for someone looking to grow their career in the fast-paced digital payments industry.

Responsibilities:
  • Handle inbound and outbound calls, emails, live chats, and tickets, providing exceptional customer service across all channels.
  • Maintain professional and prompt communication with clients to address inquiries, complaints, and feedback.
  • Troubleshoot customer account issues, guiding clients through resolutions and ensuring satisfaction.
  • Demonstrate an in-depth understanding of products, features, and benefits, and provide introductory information to prospective and new customers.
  • Review and respond to customer complaints, providing effective solutions within agreed timelines and following up to ensure resolution.
  • Identify, escalate, and resolve customer issues in collaboration with relevant teams.enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.
  • Perform Know-Your-Customer (KYC) reviews for client onboarding and periodic reviews, including conducting KYC-related analysis.
  • Monitor and evaluate daily screening alerts generated by KYC systems, ensuring compliance with company policies and regulations.
  • Gather customer feedback to improve service quality and product offerings.

Requirements:
  • At least 2 years of customer service experience, with a focus on call center environments preferred.
  • Proficiency in English and Mandarin is essential to serve Chinese-speaking clients effectively.
  • Experience with CRM tools like Zowie or Zendesk to manage customer interactions and maintain accurate records.
  • Minimum 1 year of KYC experience in the financial industry is a plus.
  • Excellent motivational skills and works well with a team but also is able to work independently.
  • Strong communication and interpersonal skills and dedication to customer satisfaction.
  • Knowledge of cryptocurrencies or digital payments is a plus.
  • Willing to work on shifts.

Benefits
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18 days annual leave

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Competitve compensation and benefits packages

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Regional exposure and career growth opportunities

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Opportunity to work with a dynamic and innovative digital payments

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Exposure to cross-functional collaboration and involvement

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Mentorship and guidance from experienced professionals

Apply

Tester / Test Engineer / Product QA (IT)

Tester / Test Engineer / Product QA (IT)

Team

IT

Location

Malaysia

Type

Full-Time

dtcpay is recently honoured as Disruptor of the Year and Paytech of the Year at the Asia Fintech Awards, with strong foundations in Singapore and Hong Kong, we’re launching our global journey starting from Malaysia. Our Malaysia office, DTC Academy Sdn. Bhd. is seeking a experienced Tester / Test Engineer / Product QA (IT) to join our dynamic team.

As the Tester / Test Engineer / Product QA (IT), you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:
  • Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
  • Assist in creating product documentation including specifications, user guides, and training materials.
  • Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
  • Develop or update procedures for capture, investigation, and documentation of product complaints.
  • Gather and analyze customer feedback to improve product features and user experience.
  • Assist in product testing, quality assurance, and bug tracking processes.
  • Collaborate with quality assurance teams to ensure product quality.
  • Support project managers in coordinating product development activities and timelines.
  • Help track project progress and ensure deadlines are met.
  • Provide training and support to internal teams on product features and updates.
  • Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.

Requirements:
  • Min. 2 years of relevant working experience in similar industry.
  • Proficiency in English and Mandarin as you are required to communicate with Chinese counterparts.
  • Knowledge of quality assurance terminology, methods, and tools.
  • Superb computer skills, including database management.
  • Analytical mindset for data interpretation and problem-solving.
  • Familiarity with product development processes and methodologies.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Proficiency in best practices for testing, version control, and defect management.
  • Understanding of agile/scrum methodology and how QA functions within it.
  • Knowledge of cryptocurrencies or digital payments is a plus.
Benefits
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18 days annual leave

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Competitve compensation and benefits packages

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Regional exposure and career growth opportunities

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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

Sr. / Product Manager (Cross-Border Payments/Merchant Acquiring Solutions)

Sr. / Product Manager (Cross-Border Payments/Merchant Acquiring Solutions)

Team

Product

Location

Malaysia

Type

Full-Time

dtcpay is seeking 3 dynamic Product Managers to join our team in Kuala Lumpur Office, each focusing on a key area of our business: Cross-Border Payments and Merchant Acquisition.

As a Senior product designer, you will drive the development and optimization of innovative payment solutions and merchant engagement strategies, ensuring seamless global transactions and exceptional customer experiences. Collaborating with cross-functional teams, you will leverage market insights, regulatory knowledge, and cutting-edge technologies to shape scalable and secure solutions that meet diverse business needs.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:
  • Define and execute product vision and roadmap for cross-border or online/POS payment services, with a focus on delivering a delightful and seamless customer experience.
  • Drive end-to-end product development including conceptualisation, design, build, test and deployment by working with UI/UX, technology, operations and compliance teams.
  • Manage external partners in integrating to their solution platforms and setup proper operational/support processes as part of implementation.
  • Define and execute project plans, breaking down tasks, mapping dependencies and identifying the critical path to ensure high quality and on-time product deliveries.
  • Perform regular competitive landscape analysis including pricing, features, target customers, support/SLA etc. to ensure effective market positioning of our products.
  • Identify and implement opportunities to drive innovation, revenue and volume.
  • Set product pricings and manage end to end costs to ensure product profitability with a short and long term view.
  • Collaborate with Sales & Marketing team to develop customer value propositions, marketing collaterals and training materials.
  • Review and ensure proper processes and controls are in place for risk mitigation and compliance with applicable policies and regulations.
  • Understand/define/track product metrics and collect user feedback to optimise user experience and performance.
  • Support post-implementation tasks such as user training, problem investigation e.g. payment rejections, post implementation review and escalation.
  • Act as internal product expert to answer product related questions.

Requirements:
  • Minimum Bachelor’s Degree (Computer Science is highly preferred).
  • 1-5 years of experience in a product management/development role with experience in cross-border, QR code or online/POS payments highly preferred.
  • Proficient in both English and Mandarin as you will need to work closely with Chinese team.
  • Strong analytical ability, attention to details and data-driven decision making ability.
  • Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done.
  • Excellent communication skills to manage internal and external stakeholders.
  • Fast learner and ability to thrive in high stress environment.

Benefits
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18 days annual leave

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Competitve compensation and benefits packages

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Regional exposure and career growth opportunities

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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

Cybersecurity Manager

Cybersecurity Manager

Team

IT

Location

Malaysia

Type

Full-Time

dtcpay is recently honoured as Disruptor of the Year and Paytech of the Year at the Asia Fintech Awards, with strong foundations in Singapore and Hong Kong, we’re launching our global journey starting from Malaysia. Our Malaysia office, DTC Academy Sdn. Bhd. is seeking a experienced Cybersecurity Manager to join our dynamic team.

The Cybersecurity Manager will report directly to the Head of IT Security and oversee dtcpay’s comprehensive cybersecurity strategy across Offensive Security (Red Team), Defensive Security (Blue Team), and Governance, Risk, and Compliance (GRC). This role blends technical expertise, risk management, and strategic oversight to strengthen organizational security, ensure compliance with regulatory frameworks, and minimize third-party risks.

Responsibilities:
1. Offensive Security (Red Team)
  • Oversee and coordinate penetration tests, vulnerability assessments, and red team exercises across systems, networks, and applications.
  • Simulate real-world cyberattacks to identify vulnerabilities and weaknesses in security controls.
  • Develop and refine offensive security playbooks to address evolving threats.
  • Work closely with development and infrastructure teams to address identified vulnerabilities.

2. Defensive Security (Blue Team)
  • Manage threat detection, analysis, and response operations using SIEM, EDR, IDS/IPS, and cloud-native tools (eg. Goggle Workspace security, Palo Alto, AWS Security Hub, etc.)
  • Oversee threat-hunting programs to proactively identify and eliminate security threats.
  • Lead incident response activities, including investigation, containment, remediation, and post-incident analysis.
  • Continuously optimize detection rules, monitoring systems, and automated response workflows.

3. Governance, Risk, and Compliance (GRC)

Risk Management:

  • Conduct regular risk assessments, including risk identification, evaluation, and mitigation strategies.
  • Ensure risks are documented in the Risk Register and regularly reviewed.

Third-Party Risk Management (TPRM):

  • Develop and manage a robust Third-Party Risk Management (TPRM) program.
  • Conduct due diligence assessments of vendors, suppliers, and service providers.
  • Ensure vendor compliance with security requirements, SLAs, and contractual obligations.

Compliance and Policy Management:

  • Ensure adherence to regulatory standards such as ISO 27001, PCI DSS, SOC 2, and other relevant frameworks.
  • Act as the primary point of contact during audits and regulatory assessments.
  • Maintain and update security policies, standards, and procedures in alignment with industry best practices.

Documentation and Reporting:

  • Develop and maintain comprehensive GRC documentation, including policies, procedures, reviews, logs, etc. and compliance reports.
  • Provide regular updates on risk posture, compliance status, and mitigation efforts.

4. Business Continuity and Disaster Recovery (BCP/DR)
  • Lead the development, maintenance, and testing of Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP).
  • Coordinate BCP/DR exercises to validate recovery strategies and identify areas for improvement.
  • Ensure systems and data backups are secure, tested, and compliant with retention policies.

5. Security Awareness and Training
  • Design and implement cybersecurity awareness programs tailored for employees, contractors, and third-party vendors.
  • Conduct regular training sessions, phishing simulations, and security workshops.
  • Foster a security-first culture across the organization.

6. Team Leadership and Mentorship
  • Manage a team of Red & Blue Team security.
  • Foster an environment of collaboration, accountability, and continuous improvement.
  • Set team goals, monitor performance, and support professional development.

Requirements:
  • Minimum 6+ years of experience in cybersecurity, with 3+ years in a managerial role.
  • Extensive experience across offensive security (Red Team), defensive operations (Blue Team), and GRC practices.
  • Strong understanding of Technology Risk Management (ERM) and Third-Party Risk Management (TPRM) frameworks.
  • Hands-on experience with SIEM platforms, endpoint security, EDR tools, vulnerability management systems, and cloud security tools.
  • Proficiency in risk assessments, audit preparation, and policy documentation.
  • Solid understanding of ISO 27001, PCI DSS, SOC 2, GDPR compliance requirements.
  • Familiarity with BCP and DR frameworks and their practical implementation.

Preferred Education and Certifications:
  • Diploma or Degree in fields like IT, computing, computer science, cybersecurity, etc.
  • CISSP, CISM, AWS Security, OSCP, Comptia Security+, CEH, etc.
Benefits
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18 days annual leave

checkmark

Competitve compensation and benefits packages

checkmark

Opportunity to work with a dynamic and innovative digital payments.

checkmark

Exposure to cross-functional collaboration and involvement.

checkmark

Mentorship and guidance from experienced professionals.

Apply

Technical Support Engineer (AWS/Linux/Docker)

Technical Support Engineer (AWS/Linux/Docker)

Team

IT

Location

Malaysia

Type

Full-Time

dtcpay is recently honoured as Disruptor of the Year and Paytech of the Year at the Asia Fintech Awards, with strong foundations in Singapore and Hong Kong, we’re launching our global journey starting from Malaysia. Our Malaysia office, DTC Academy Sdn. Bhd. is seeking a experienced Technical Support Engineer to join our dynamic team.

As the Technical Support Engineer, you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:
  • Leverage advanced monitoring tools to ensure the stability and performance of critical systems and applications, identifying issues before they impact the business.
  • Respond swiftly to incidents, diagnosing and resolving issues with a focus on root cause analysis.
  • Escalate complex issues while providing detailed handovers to ensure efficient resolution.
  • Ensure timely and accurate assistance.
  • Monitor daily operations, ensuring all transactions are processed correctly and on time.
  • Collaborate with the operations team to address client issues.
  • Maintain detailed documentation of incidents, solutions, and improvements.
  • Participate and contribute to postmortem meetings to derive insights and action items for future improvement.
  • Participate in an on-call schedule, ensuring system availability and responding to issues outside of regular business hours.
  • Ensure system security and compliance by adhering to best practices in infrastructure management, including patching, security auditing, and vulnerability management.
  • Improvise existing or implement new operational processes to improve efficiency and service quality.

Requirements:
  • Min. 2 years hands-on experience with cloud platforms such as AWS.
  • Proficiency in English and Mandarin as you will need to liaise with Chinesse counterparts.
  • Strong knowledge in Mac OS and Linux administration.
  • Well versed in microservices architecture.
  • Experience in using Docker.
  • Networking fundamentals and monitoring fundamentals (e.g. logs, metrics).
  • Good communication skills and documentation skills.
  • Willing to work on-call/shifts if necessary.

Advantages
  • OpsGenie/Pagerduty
  • Grafana/Prometheus
  • OpenVPN
  • Java
Benefits
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18 days annual leave

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Competitve compensation and benefits packages

checkmark

Regional exposure and career growth opportunities

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Opportunity to work with a dynamic and innovative digital payments

checkmark

Exposure to cross-functional collaboration and involvement

checkmark

Mentorship and guidance from experienced professionals

Apply

Frontend Developer (JavaScript)

Frontend Developer (JavaScript)

Team

Developer

Location

Malaysia

Type

Full-Time

dtcpay is recently honoured as Disruptor of the Year and Paytech of the Year at the Asia Fintech Awards, with strong foundations in Singapore and Hong Kong, we’re launching our global journey starting from Malaysia. Our Malaysia office, DTC Academy Sdn. Bhd. is seeking an experienced Frontend Developer to join our dynamic team.

As the Frontend Developer, you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:
  • Implement new user-facing features in our products.
  • Get feedback from, and build solutions for, users and customers.
  • Write client-side code to create super-fast, easy-to-use web-based applications which include websites for both desktops, mobile browsers, and hybrid in-app pages.
  • Optimize web applications to maximize speed and scale.
  • Help back-end developers with coding and troubleshooting.
  • Ensure high quality graphic standards and brand consistency.

Requirements:
  • Bachelor’s Degree in computer science, engineering, or equivalent industry experience.
  • Proficiency in both English and Mandarin as you will need to work closely with Chinese vendors.
  • Minimum 2+ years developing experience with JavaScript, CSS and jQuery.
  • In-depth understanding of the entire web development process (design, development and deployment)
  • Proven track record of delivering projects with high-quality UI.
  • An ability to perform well in a fast-paced environment.
  • Excellent analytical and multitasking skills.

Benefits
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18 days annual leave

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Competitve compensation and benefits packages

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Regional exposure and career growth opportunities

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Opportunity to work with a dynamic and innovative digital payments.

checkmark

Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

Backend Developer (Java)

Backend Developer (Java)

Team

Developer

Location

Malaysia

Type

Full-Time

dtcpay is recently honoured as Disruptor of the Year and Paytech of the Year at the Asia Fintech Awards, with strong foundations in Singapore and Hong Kong, we’re launching our global journey starting from Malaysia. Our Malaysia office, DTC Academy Sdn. Bhd. is seeking an experienced Backend Developer to join our dynamic team.

As the Backend Developer, you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:
  • Translate business requirements and use cases into functional applications.
  • Design, build, and maintain efficient, reusable, and reliable Java code.
  • Review, test, and verify code for adherence to quality and security standards.
  • Ensure the best possible performance, quality, and responsiveness of the applications.
  • Identify bottlenecks and bugs, and devise solutions to these problems.
  • Help maintain code quality and organization.

Requirements:
  • Degrees in Computer Science, Computer Engineering, or Software Engineering.
  • Proficiency in both English and Mandarin as you will need to work closely with Chinese vendors.
  • 2+ years of experience with the full lifecycle of project development for Java Applications.
  • Strong skills in Core Java, server-side Java technologies, and Spring frameworks.
  • Extensive experience in software design, architecture, and development integration.
  • Solid knowledge of event processing models, multi-threading, enterprise integration patterns, Web Service, and REST.
  • Ability to supervise and mentor junior developers on the team.
  • Experience in SpringBoot and Mybatis.

Benefits
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18 days annual leave

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Competitve compensation and benefits packages

checkmark

Regional exposure and career growth opportunities

checkmark

Opportunity to work with a dynamic and innovative digital payments.

checkmark

Exposure to cross-functional collaboration and involvement.

checkmark

Mentorship and guidance from experienced professionals.

Apply