We are a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally.

As the Customer Service Representative, you will play a key role in ensuring the satisfaction and success of our customers. You will be responsible for providing excellent customer service, resolving inquiries and issues efficiently, and acting as the voice of our company to enhance customer relationships. This is a great opportunity for someone looking to grow their career in the fast-paced digital payments industry.

What You’ll Do:

1.Customer Service Representative (Call Centre):

• Promptly and professionally handle incoming calls and emails to ensure a positive customer experience.
• Address customer inquiries, resolve issues, and provide detailed product or service information.
• Effectively manage shift responsibilities to maintain consistent and reliable call center performance.
• Analyze customer issues, communicate clearly and offer accurate solutions or escalate them to the appropriate department when needed.
• Build strong customer relationships to enhance satisfaction and loyalty.
• Accurately document all customer interactions in the support system for future reference.
• Provide regular feedback to supervisors regarding recurring customer issues and potential process improvements.
• Collaborate with team members to ensure seamless service delivery.
• Participate in team meetings, training sessions, and performance evaluations.

2. Customer Service Representative (Customer Onboarding):

• Communicate with customers via email to guide them through the onboarding process.
• Request, collect and review all necessary documentation from customers for accuracy, completeness, and compliance with company policies or regulations for onboarding.
• Ensure all interactions are professional, clear, and customer-centric to create a strong first impression.
• Follow up promptly to resolve discrepancies or incomplete submissions.
• Track onboarding progress to ensure timely completion.
• Provide regular status updates to customers regarding their onboarding process.
• Coordinate with relevant departments and escalate complex issues to appropriate teams to facilitate smooth onboarding.
• Maintain accurate records of all communications and submitted documents in the company’s system.
• Generate periodic reports on onboarding progress, challenges, and successes for internal review.

What We’re Looking For:

• At least 2 years of customer service experience, with a focus on call center environments preferred.
• Proficiency in English and Mandarin is essential to serve Mandarin-speaking clients effectively. 
• Excellent motivational skills and works well with a team but also is able to work independently.
• Strong communication and interpersonal skills and dedication to customer satisfaction.
• Knowledge of cryptocurrencies or digital payments is a plus.
• Ability to adjust to continuous changes.
• Candidates must be willing to work on shift.

Benefits

Competitive compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals