Malaysia – dtcpay

Product Manager, Rewards (Campaign/Loyalty)

Team

Product

Location

Malaysia

Type

Full-Time

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We are a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally.

In this role, you will define and execute a strategic vision to enhance the value we provide through rewards, benefits, and incentives across all products such as payment, card and crypto swap services. Collaborating closely with cross-functional teams, you will design, develop, and scale loyalty solutions that align with business objectives while delighting and inspiring our customers.

Responsibilities:

Define and execute product vision and roadmap for rewards & loyalty products, ensuring alignment with overall business objectives.
Drive end-to-end product development including conceptualization, design, build, test and deployment by working with UI/UX, technology, operations and compliance teams.
Manage external partners in integrating to their solution platforms and setup proper operational/support processes as part of implementation.
Develop partnerships with external brands to enhance loyalty program offerings.
Stay ahead of market trends and competitive offerings to ensure our loyalty programs are innovative and deliver high value to users.
Collaborate with Sales & Marketing team to customize Rewards program to fit regional markets or to execute loyalty-driven email, SMS, and app notifications.
Understand/define/track product metrics （e.g. redemption/engagement/retention rates, ROI) and collect user feedback to optimize user experience and performance.
Support post-implementation tasks such as user training, problem investigation, post implementation review and escalation.
Act as internal product expert to answer product related questions.

Requirements:

Minimum Bachelor’s Degree (Computer Science is highly preferred).
1-3 years of experience in a product management/development role with experience in CRM/loyalty/rewards platform and customer engagement strategies highly preferred.
Proficient in both English and Mandarin as you will need to work closely with Chinese team.
Strong analytical ability, attention to details and data-driven decision making ability.
Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done.
Excellent communication skills to manage internal and external stakeholders.
Fast learner and ability to thrive in high stress environment.
Knowledge of crypto or fintech industries with a passion for the future of loyalty in digital finance is a bonus.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Senior/Product Manager (Card Issuing)

Team

Product

Location

Malaysia

Type

Full-Time

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We are seeking strategic and results-driven professionals for Card Product Manager. The Card Product Manager will oversee the growth and execution of our card issuance programs, focusing on delivering scalable, customer-centric solutions for both B2B and B2C segments. The role requires strong technical expertise, cross-functional collaboration, and a deep understanding of product strategy to drive innovation in the Fintech space.

Responsibilities:

Lead the preparation and execution of card product programs to achieve business targets and objectives.
Act as the Product Owner (PO), defining user requirements and driving the successful delivery of card enhancement projects.
Coordinate with internal stakeholders and manage external partners, including Card Schemes, Card Processors, and Card Manufacturers, to ensure seamless program execution, logistics, and feature enhancements.
Develop and implement product strategies and business plans to drive growth in card applications and usage across both B2B and B2C models.
Define and execute revenue models, pricing structures, and go-to-market strategies to maximize profitability.

Requirements:

At least 2 years of experience in card issuing product management, with a strong understanding of card issuing processes, spending behaviors, and chargeback flows.
Minimum Bachelor’s degree in a relevant field (e.g., Computer Science, Business, Finance) or equivalent practical experience.
Proficiency in API development, card issuance, and FinTech trends, with a keen interest in cryptocurrency and digital payments.
Proficiency in both English and Mandarin, as the role requires close collaboration with Chinese teams and vendors.
Strong analytical ability, attention to detail, and a data-driven approach to decision-making.
A can-do attitude with the ability to work independently, thrive in a fast-paced, high-stress environment, and quickly adapt to new challenges.
Excellent communication skills to effectively collaborate with internal and external stakeholders.
Interest or experience in Web3 and FinTech is a plus.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Senior/Product Manager (API)

Team

Product

Location

Malaysia

Type

Full-Time

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We are seeking strategic and results-driven professionals for API Product Manager. The API Product Manager will lead the development and expansion of our API suite, including Payment, Card Issuing & Swap. This role involves shaping the API strategy, driving seamless integrations, and ensuring an exceptional developer experience. The role require strong technical expertise, cross-functional collaboration, and a deep understanding of product strategy to drive innovation in the Fintech space.

Responsibilities:

Define and execute the strategic vision and roadmap for our suite of APIs (e.g., Payment, Card Issuing & Swap), ensuring alignment with company goals and customer needs.
Work closely with engineers and stakeholders to deliver API capabilities, balancing technical feasibility with business priorities.
Advocate for API usability and best practices, ensuring an exceptional developer experience through strong documentation and functionality.
Actively engage in product development, from defining requirements to reviewing technical solutions, ensuring successful delivery of the product.
Lead the delivery of successful client API integrations and provide support to the Sales team on API-related queries.
Represent the API product line in leadership discussions, providing insights and updates to internal and external stakeholders.
Own the pricing, packaging, and go-to-market (GTM) strategy for the API Platform.

Requirements:

At least 3 years of experience in API design, integrations, and documentation.
Minimum Bachelor’s degree in a relevant field (e.g., Computer Science, Business, Finance) or equivalent practical experience.
Proficiency in API development, card issuance, and FinTech trends, with a keen interest in cryptocurrency and digital payments.
Proficiency in both English and Mandarin, as the role requires close collaboration with Chinese teams and vendors.
Strong analytical ability, attention to detail, and a data-driven approach to decision-making.
A can-do attitude with the ability to work independently, thrive in a fast-paced, high-stress environment, and quickly adapt to new challenges.
Excellent communication skills to effectively collaborate with internal and external stakeholders.
Interest or experience in Web3 and FinTech is a plus.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

DevSecOps Engineer

Team

Location

Malaysia

Type

Full-Time

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The DevSecOps Engineer will report to the Head of DevOps and serve as a key player in securing dtcpay’s infrastructure. This role will involve implementing and managing security controls, embedding security into CI/CD pipelines, leveraging Infrastructure as Code (IaC), and collaborating with DevOps, and IT Security teams to ensure the reliability and security of cloud-native environments.

Responsibilities:

1. Security Architecture and Cloud-Native Protection

Deploy and manage cloud security capabilities, including IAM, CSPM, CIEM, agentless security, IaC security, CI/CD security, and secrets management.
Manage xDR capabilities, including configuring and integrating, automating threat detection and response, monitoring telemetry for anomalies, optimizing protection for containerized and non-containerized workloads, and risk metrics.
Manage AWS security capabilities, including GuardDuty, Shield, WAF, IAM, KMS, ACM, CloudTrail, etc.

2. DevSecOps Automation and IaC Management

Automate security testing and monitoring processes using Terraform, Python, Bash, or other scripting languages.
Embed automated security checks into CI/CD pipelines to detect and address vulnerabilities during development.
Develop IaC templates to enforce security policies and enable rapid deployment of secure environments.

3. Site Reliability Engineering (SRE) Collaboration

Develop and deploy SRE components with DevOps team to monitor and improve the availability, scalability, and performance of systems.
Design and implement secure system architectures to meet SRE reliability objectives.
Utilize observability tools like AWS CloudWatch, Opensearch, Prometheus, and Grafana to ensure compliance and security performance metrics.

4. Testing and Vulnerability Management

Conduct effective testing and vulnerability assessments using SAST, DAST, IAST, and vulnerability scanner tools.
Develop and execute patch management strategies ensuring timely escalation and remediation of all identified vulnerabilities.

5. Incident Management and Response

Collaborate with DevOps and IT security teams to triage, investigate, and resolve incidents effectively.
Develop automated playbooks for incident response and integrate them with SIEM platform for enhanced detection and response capabilities.
Maintain detailed incident logs and conduct post-incident reviews to ensure continuous improvement.

6. Compliance and monitoring

Maintain documentation and cloud configuration compliance by enforcing security controls and policies to ensure alignment with organizational and regulatory standards.
Establish and track key metrics (KPIs) to monitor the effectiveness of security measures and ensure compliance with internal and external audit requirements.

Requirements:

Working experience of 5+ years in cybersecurity, with 3+ years in DevSecOps, IaC, or cloud security.
Must possess hands-on experience with AWS security services, with a strong preference for familiarity with Palo Alto Prisma Cloud and Cortex xDR.
Proficient in Terraform and other IaC tools for automating secure deployments.
Strong experience in automation and integrating security checks into CI/CD pipelines using Jenkins, Ansible, GitHub Actions, or similar tools.
Familiarity with SRE practices and tools for monitoring and improving system reliability.
Good understanding of ISO 27001 and NIST CSF frameworks.
Certifications such as CDP, AWS Security, Terraform Associate, CCSP are highly desirable.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Business Resilience Tester (BRT)

Team

Product

Location

Malaysia

Type

Full-Time

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We are looking for a Business Resilience Tester to help strengthen our organization’s ability to handle disruptions and ensure smooth business operations. In this role, you will be responsible for conducting business continuity and disaster recovery tests, identifying risks, and ensuring our systems and processes can withstand unexpected challenges.

Responsibilities:

Plan and carry out business continuity and disaster recovery tests to make sure our company is prepared for disruptions.
Work with teams across the company to identify risks and improve response strategies.
Run crisis simulations and system failover tests, ensuring that recovery plans are effective.
Document test results, report gaps, and suggest improvements to strengthen resilience.
Assist in maintaining business continuity plans (BCP) and disaster recovery (DR) frameworks.
Train employees on best practices for handling disruptions and improving response times.
Keep track of lessons learned from tests and real incidents to continuously enhance resilience.
Conduct acceptance testing for new product features, collect user feedback from the production environment, and reproduce data issues.

Requirements:

Bachelor’s degree or above in Computer Science, Software Engineering, Information Technology, or related fields.
Minimum of 2 years of experience in IT systems or infrastructure testing related to resilience.
Experience in business continuity, disaster recovery, risk management, or a similar field is preferred.
Ability to plan and run tests, drills, and simulations to check if recovery plans work.
Proficiency in English and Mandarin to effectively communicate with Chinese counterparts.
Knowledge of cryptocurrencies or digital payments is a plus.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Senior Specialist, EUC (End-User Computing)

Team

Location

Malaysia

Type

Full-Time

Apply

dtcpay is seeking a highly skilled and experienced EUC Senior Specialist to lead the implementation and management of end-user computing solutions, with a primary focus on setting up a macOS Virtual Desktop Infrastructure (VDI) leveraging Mac mini and AWS instances. The successful candidate will be responsible for asset inventory and management, endpoint security, physical security, and various critical IT Service Management (ITSM), Identity and Access Management (IAM), and Privileged Access Management (PAM) functions. Additionally, compliance adherence and thorough documentation will be key responsibilities of this role

Responsibilities

1. macOS VDI Implementation & Management:

Design, deploy, and manage a cloud-based macOS Virtual Desktop Infrastructure (VDI) using Mac mini and AWS instances.
Ensure seamless integration with existing systems and networks while maintaining high availability and security.
Optimize performance and scalability of the VDI solution to meet business needs.
Develop and enforce best practices for user access, authentication, and remote desktop security.

2. Asset Inventory & Management:

Oversee lifecycle management of IT assets, ensuring up-to-date inventory and tracking of hardware and software.
Implement asset issuing, tagging, monitoring, and automated reporting mechanisms.
Maintain compliance with company policies and regulatory requirements related to IT asset management.

3. Endpoint & Physical Security:

Implement and manage endpoint security solutions to safeguard devices against cyber threats.
Define and enforce device configuration policies, encryption, and anti-malware strategies.
Strengthen physical security controls to protect IT assets from unauthorized access and theft.

4. ITSM, IAM & PAM Functions:

Establish and manage IT Service Management (ITSM) best practices, including incident, problem, and change management.
Ensure proper implementation of Identity and Access Management (IAM) solutions, including role-based access control (RBAC) and single sign-on (SSO).
Oversee Privileged Access Management (PAM) strategies to enforce least privileged principles and monitor privileged sessions.
Maintain and manage Apple and MDM services, and both office & business applications (eg. Google Workspace, Lark, M365, etc.). Ensure these services operate optimally and securely, following cybersecurity best practices.

5. Compliance & Documentation:

Ensure IT infrastructure aligns with regulatory and compliance standards, including ISO 27001, GDPR, PCI-DSS, and other applicable frameworks.
Develop and maintain detailed technical documentation, including VDI configurations, security policies, and asset management procedures.
Conduct periodic audits and assessments to identify gaps and recommend corrective actions.
Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials.

6. Team Collaboration:

Lead a team of End User Computing (EUC) engineers, fostering a collaborative and supportive environment.
Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services.
Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services.
Provide exceptional customer service and support to internal clients regarding EUC-related concerns.

Requirements:

5+ years of experience in End-User Computing (EUC), VDI solutions, and IT asset management.
Diploma or Degree in IT, Computer Science, Information Systems, Cybersecurity, or related field.
Experience in digital payments, financial services, or banking preferred.
Strong expertise in macOS environments, including macOS deployment, management, and security.
Hands-on experience with AWS cloud services, specifically Mac mini instances for VDI.
Proficiency in ITSM tools, such as ServiceNow, Jira, or equivalent.
Strong troubleshooting and problem-solving skills.
Expertise in technology risk, defensive strategies, endpoint security, IAM, PAM, and access control.
Strong knowledge of security frameworks, layered defense, SIEM, endpoint & VPN security, DLP, etc.
Familiarity with vulnerability management, and security configuration and automation.
Relevant certifications such as Comptia Security+, CEH, ITIL or vendor/industry certifications preferred.
Strong documentation, analytical, and communication skills.
Ability to work with relevant technical team members and HODs.
Ability to manage multiple priorities in a fast-paced environment.

Benefits

18 days annual leaves

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Flutter Architect

Team

Location

Malaysia

Type

Full-Time

Apply

We are looking for experienced Flutter professionals to join our team. Whether you are an experienced Flutter Developer eager to build high-quality mobile applications or a Flutter Architect looking to design scalable and high-performance solutions, we have exciting opportunities for you!

Key Responsibilities

Design and implement the overall architecture for Flutter projects, ensuring stability, scalability, and high performance.
Evaluate and adopt appropriate technologies to optimize Flutter rendering performance, state management, and cross-platform compatibility.
Establish Flutter coding standards, component libraries, and development workflows to improve code quality.
Build and optimize CI/CD pipelines, automated testing, and performance monitoring for Flutter applications.
Provide mentorship to Flutter developers, helping resolve technical challenges and enhancing overall team capability.
Handle Flutter’s integration with native Android/iOS code and optimize interactions with web and backend services.
Stay updated with the latest Flutter advancements, explore new features, and drive innovation within the company.
Participate in requirement reviews, provide technical solutions, and ensure architecture design aligns with business needs.

Requirement

5+ years of mobile development experience, with at least 3 years in Flutter.
Proficiency in Dart, with a solid understanding of Flutter components, animations, routing, and network requests.
Experience with state management solutions (e.g., Provider, Riverpod, Bloc, GetX).
Familiarity with Flutter-native communication (MethodChannel, FFI) and plugin development (required for Architect level).
Experience with native Android (Java/Kotlin) or iOS (Swift/Objective-C) development is a plus.
Strong coding discipline, with proficiency in Git and development workflows.
Excellent problem-solving skills, willingness to learn, and teamwork spirit.
Hands-on experience in Flutter projects; contributions to GitHub/open-source communities are a plus.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Flutter Developer

Team

Location

Malaysia

Type

Full-Time

Apply

Key Responsibilities

Develop, maintain, and optimize Flutter applications for high performance and a seamless user experience.
Implement UI components, state management, network communication, and data storage solutions.
Integrate Flutter with native platforms using MethodChannel and develop custom plugins when needed.
Conduct code reviews, write unit tests, and perform UI testing to ensure high code quality.
Enhance app performance, optimize memory usage, and refine animations for a smooth user experience.
Stay up to date with Flutter advancements and continuously improve existing implementations.
Collaborate with backend developers, UI designers, and product managers for seamless project execution.
Contribute to requirement analysis, technical discussions, and API integration for product iterations.

Requirement

2+ years of mobile development experience, with at least 1 year in Flutter.
Proficiency in Dart, with a solid understanding of Flutter components, animations, routing, and network requests.
Experience with state management solutions (e.g., Provider, Riverpod, Bloc, GetX).
Familiarity with Flutter-native communication (MethodChannel, FFI) and plugin development (required for Architect level).
Experience with native Android (Java/Kotlin) or iOS (Swift/Objective-C) development is a plus.
Strong coding discipline, with proficiency in Git and development workflows.
Excellent problem-solving skills, willingness to learn, and teamwork spirit.
Hands-on experience in Flutter projects; contributions to GitHub/open-source communities are a plus.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

KYC Analyst

Team

Compliance

Location

Malaysia

Type

Full-Time

Apply

As a KYC (Know Your Customer) Analyst at dtcpay, you will play a vital role in ensuring that our customer onboarding processes comply with all relevant regulatory requirements. You will be responsible for conducting thorough due diligence on new and existing clients, identifying potential risks, and maintaining accurate records to support our commitment to compliance and security. This role is crucial in safeguarding the integrity of dtcpay’s operations and protecting our clients from financial crime risks.

Key Responsibilities:

Conduct comprehensive KYC reviews for new and existing customers, including identity verification, risk assessments, and enhanced due diligence (EDD) as needed.
Analyze and interpret various forms of identification and corporate documents to ensure authenticity and regulatory compliance.
Conduct Periodic reviews/monitoring to ensure customer information is updated and compliant with internal policies, local regulatory requirements, and international standards.
Assist in managing and resolving KYC related issues and escalations by collaborating with internal teams such as Operations.
Support the implementation and enhancement of KYC related policies, procedures, and systems, ensuring they align with evolving regulatory standards and best practices.
Contribute to compliance training initiatives to increase awareness and understanding of KYC requirements and regulations amongst internal teams.
Stay up-to-date with changes in regulatory requirements, industry trends, and emerging risks to ensure dtcpay remains compliant with all relevant regulations.
Participate in internal audits and regulatory reviews, providing required documentation and responding to inquiries in a timely manner.

Requirements:

Bachelor’s degree in Accounting, Finance, Law, Business or a related field.
2+ years of experience in KYC, AML, or Compliance roles within the financial services, fintech, or payments industry.
Proficiency in English and Mandarin is a must as you will need to liaise with Chinese counterparts.
Strong knowledge of KYC regulations, AML laws, and local and international regulatory requirements.
Excellent analytical skills with attention to detail and the ability to identify risks and propose solutions.
Strong communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
Proficiency in using KYC and AML tools and systems; experience with digital onboarding solutions is a plus.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
High level of integrity, professionalism, and commitment to maintaining confidentiality.
Understanding of the Blockchain/Web3 industry is a plus.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Performance Marketing Manager

Team

Marketing

Location

Malaysia

Type

Full-Time

Apply

Are you passionate about crafting impactful digital campaigns and driving brand growth? Join our team as a Digital Marketing Manager, where you’ll lead innovative strategies, optimize performance across digital platforms, and work with a dynamic team to make a real difference. If you thrive in a fast-paced environment and love using data-driven insights to create exceptional results, we’d love to hear from you!

Who are we?

What you’ll do:

Conduct SEO research and website optimization to improve organic reach.
Develop a user acquisition pipeline and collaborate with the tech team to implement and track leads acquisition and conversions.
Manage paid campaigns (Google Ads, PPC) and social media ads (LinkedIn, X.com, YouTube) to increase brand visibility and followers.
Lead KOL/influencer marketing campaigns.
Implement growth hacking strategies through social listening and forums.
Work closely with the content writer and designer to align messaging across all digital platforms.
Provide weekly reports on marketing performance and lead generation.

What we’re looking for:

Bachelor’s Degree in Marketing or relevant fields.
Proficient in both English and Mandarin as you will need to liaise with Chinese stakeholders.
Min. 5 years of experience, well-versed in SEO, PPC campaigns, and user acquisition strategies.
Strong familiarity with ad platforms like Google Ads, LinkedIn, and YouTube.
Proven track record of using analytics tools to track and optimize digital marketing efforts.
Experience with influencer/KOL campaigns.
An interest in or experience with the fintech, tech, finance, or web3 industries.

Benefits

18 days annual leaves

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply