Skip to content

Support Center

Log in Book a Demo Sign Up

Products
Industries
About Us
Resources

Book a Demo

Sign Up
Login

Hi, How can we help?

We help businesses to grow quickly by accepting the payment methods.

Getting Started

Create a dtcpay Individual Account
Create a dtcpay Corporate Account
Create a dtcpay Merchant Account
Not able to serve jurisdictions
Prohibited Countries

Applicable Fees

Wallet Account Fee Schedule
Virtual Account Fee Schedule
Applicable fees and charges for Point of Sales (POS) Merchant
Point of Sales (POS) Terminal Support

Fund My Account

Fund with Cryptocurrency
Fund With Fiat Currency

Add Wallet Address

Whitelist Wallet Address
Add Bank Account

Deposit or Withdrawal Funds

How to Trade/Swap?
How to Deposit Fiat Currency
How to Deposit Cryptocurrency
How to Withdraw Fiat Currency
How to Withdraw Cryptocurrency

Manage Account

Report an Issue
How to secure my account?
How to change my log in password?
How to reset your password
How to set my new password
How do I set up Two-Factor Authentication (2FA)?
Deleting my account

PayByLink

What is PayByLink
Where can PayByLink be used?
When to use a PayByLink?
Can I use PayByLink as a QR code?
How do I create a PayByLink?
Is PayByLink compatible with both desktop and mobile devices?
What are the supported cryptocurrencies?
What are the supported fiat currencies?
What are the supported crypto networks?
What’s the expiration period for the PayByLink QR code?
What’s the expiration period for the Merchant QR code?
What are the transaction limits?
What languages does PayByLink support?
What is the cost of using PayByLink?
Can I collect custom information from my customers through PayByLink?
How am I notified of a successful payment?
Can PayByLink accept multiple payment methods?
How do refunds work for crypto payments on the Merchant Portal?
What is the settlement time for transactions, and are there any conditions or factors that may affect it?

dtcpay Cards

What is dtcpay card?
Where can I withdraw funds?
What are the applicable fees?
If the POS terminal or ATM requests a 6-digit PIN, what should I enter?
Where can I reset my PIN?
How can I freeze and unfreeze my card?
Why was my card blocked or disabled?

Top Questions

How to reset your password
I haven’t received One Time Password (OTP) via email
Whitelist Wallet Address
I have made a transaction without whitelisting my wallet address, what should I do?
Wallet Account Fee Schedule
How do I complete online ID verification?
How do I upgrade my account to Tier 2?
How long will it take to verify my identity?
Why doesn’t my crypto show up in the deposit after being transferred to the dtcpay wallet account?
Why hasn’t my withdrawal arrived in the account?
What fiat currencies are supported by dtcpay?
What cryptos are supported by dtcpay?
Do I need to pay fees for deposits and withdrawals?
What is Source of Funds (SOF)?
What is Source of Wealth (SOW)?
What is Proof of Residency/Address
Documents are considered Valid Proof of Identity
Merchant – Payment Report
Merchant – Settlement Report

View Categories

Home
Docs
Manage Account
Report an Issue

Report an Issue

< 1 min read

To report an issue regarding your account or transaction, please provide the necessary details.

Transaction Issues

Want to stay up to date?

Be the first to know about releases and industry news and insights.

We care about your data in our privacy policy.

Tomorrow's Payments, Today

dtcpay is a brand of Digital Treasures Center Pte Ltd, which is licensed by the Monetary Authority of Singapore (PS20200531).

- Request demo
- Contact Us
- About Us
- Who we are
- Careers
- Referral
- Media Kit

- Products
- Multi-Currency Swap
- POS+
- Checkout
- dtcpay Card
- PayByLink
- Global Pay
- Resources
- Blog
- Case Studies
- Support Center

- Request demo
- Contact Us
- About Us
- Who we are
- Careers
- Referral
- Media Kit
- Products
- Multi-Currency Swap
- POS+
- Checkout
- dtcpay Card
- PayByLink
- Global Pay
- Resources
- Blog
- Case Studies
- Support Center

©2024 dtcpay. All rights reserved.

dtcpay is a brand of Digital Treasures Center Pte Ltd, which is licensed by the Monetary Authority of Singapore (PS20200531).

Disclaimer

Digital Treasures Center is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:

Thank you for contacting us.

Our team will be in touch with you soon to discuss how we can best support your business.

You are now subscribed to our Newsletter

Create Your Multi-Currency Swap Account

Access to multiple fiat & digital currencies

Low cost and transparent pricing in the market

Licensed and regulated by MAS

Create Your Multi-Currency Swap Account

Access to multiple fiat & digital currencies

Low cost and transparent pricing in the market

Licensed and regulated by MAS

Create Your Merchant Account

Access to multiple fiat & digital currencies

Low cost and transparent pricing in the market

One device for all payment methods

dtcpay is a brand of Digital Treasures Center Pte Ltd, which is licensed by the Monetary Authority of Singapore (PS20200531).