dtcpay Meet & Greet Visa Infinite Service Description & Availability
- dtcpay shall procure Third Party Service Provider to arrange for the Eligible Cardholder to have “Meet and Greet”, luggage clearance and expedited immigration services. The Meet and Greet is only available to the primary Cardholder.
- Each primary Eligible Cardholder is entitled to one complimentary Meet & Greet services per cardmember anniversary year at eligible arrival or departure services.
- Each entitlement is available for Eligible Cardholder.
- Eligible Cardholder must contact the dtcpay Concierge to make a booking 48 hours prior scheduled pick up timing.
- Additional guest charges are dependent on destination and a primary Eligible Cardholder may contact dtcpay Concierge for details.
- The Meet & Greet Service is currently available at Changi Airport in Singapore, subject to availability. The list of airports is subject to change and the services at certain airports may not be available from time to time due to local restrictions at the time of service. All services are subject to final confirmation by the relevant Third Party Service Provider. The Eligible Cardholder may contact dtcpay Concierge for the latest list of participating airports.
- The primary Cardholder must communicate any changes to the Third Party Service Provider by calling the dtcpat hotline at least 48 hours before the anticipated time of arrival at the airport. Cancellation fees apply for a change or cancellation requested less than 48 hours before the anticipated time of arrival at the airport and such fees vary according to airports. Primary Cardholder may call the dtcpay Concierge hotline for details. The following charges (ranging from US$65 – US$389 inclusive of GST) per person depending on location) are applicable and payable by the Eligible Cardholder:
- If a change or cancellation is requested by the primary Cardholder between 48 hours and 24 hours before the anticipated time of arrival at the airport, the Primary Cardholder will be charged 50% of the service fee.
- No changes are allowed less than 24 hours before the anticipated time of arrival at the airport.
- The Primary Cardholder will be charged 100% of the service fee if he changes or cancels the service less than 24 hours before the anticipated time of arrival at the airport or if he fails to show up at the airport at the anticipated time of arrival.
- dtcpay and its agents, contractors or representatives shall not be responsible for any late pick up or extended travel time as a result of unforeseen conditions such as bad weather, road and traffic conditions (and similar conditions) that may cause Cardholders to arrive late or miss their flight.
- The Meet & Greet services includes the below based on the individual airport availability. The list of airports is subject to change and the services at certain airports may not be available from time to time due to local restrictions at the time of service. All services are subject to final confirmation by the relevant Third Party Service Provider. The primary Cardholder may call the dtcpay Concierge hotline for the latest list of participating airports.
Service Description | Arrival |
| Arrival Fast Track | – The Airport Agent (with the Lead Passenger’s Name Sign) will be waiting for the passenger/s at the designated point (approved by the Airport Authorities), whether it will be at the end of the air-bridge or entrance of the Arrivals hall. – The passenger/s will be assisted and expedited through immigration and security check point. The passenger/s may be expedited through Customs if the local Customs authorities permit it but it cannot be guaranteed. Once the immigration and customs clearance are completed, – The Airport Agent will guide the passenger/s to Baggage hall and on through to the public Arrivals area to exit the airport. – The Airport Agent will liaise with the driver prior to the passenger/s’s arrival and arrange a meeting point ensuring a smooth handover and completion of service. |
| Meet and Assist – Airside prior to Immigration | – The Airport Agent (with the Lead Passenger’s Name Sign) will be waiting for the passenger/s at the designated point (approved by the Airport Authorities), whether it will be at the end of the air-bridge or entrance of the Arrival’s hall. – The passenger will be assisted through immigration and security check point; the Airport Agent will try to expedite the process however it cannot be guaranteed at all times. The passenger/s may be assisted through Customs if the local Customs authorities permit it but again cannot be guaranteed. Once the immigration and customs clearance are completed, – The Airport Agent will guide the passenger/s to Baggage hall and on through to the public Arrivals area to exit the airport. – The Airport Agent will liaise with the driver prior to the passenger/s’s arrival and arrange a meeting point ensuring a smooth handover and completion of service. |
| Meet and Assist – Landside after Immigration | – The Airport Agent (with the Lead Passenger’s Name Sign) will be waiting for the Lead passenger at the designated point (approved by the Airport Authorities), whether it will be after immigration and customs in the Baggage hall or in the public Arrivals hall. – The Airport Agent will liaise with the driver prior to the passenger/s’s arrival and arrange a meeting point ensuring a smooth handover and completion of service. |
Service Description | Departure |
Departure Fast Track | – The Airport Agent will begin by contacting the contact number provided for the Lead passenger or the driver (if the driver contact details have been provided), prior to the passenger/s’s arrival at the airport in order to arrange the time and meeting point. – The Airport Agent (with the Lead Passenger’s Name Sign) will be waiting for the Lead passenger at the designated point (approved by the Airport Authorities), whether it will be kerbside directly outside the terminal or the agreed meeting point. – The passenger/s will be assisted with airline check in formalities and expedited through immigration and security check point. The passenger/s may be expedited through Customs if the local Customs authorities permit it, but it cannot be guaranteed. Once the departure formalities are completed, – The Airport Agent will either guide the passenger/s to the lounge (if the passenger/s’s airline ticket entitles the lounge access or if it has been booked as an additional service) or to the gate to complete the service. |
Meet and Assist – Airside up to Departure Gate | – The Airport Agent will begin by contacting the contact number provided for the lead passenger or the driver (if the driver contact details have been provided) prior to the passenger’s arrival at the airport in order to arrange the time and meeting point. – The Airport Agent (with the Lead Passenger’s Name Sign) will be waiting for the Lead passenger/s at the designated point (approved by the Airport Authorities), whether it will be kerbside directly outside the terminal or the agreed meeting point. – The passenger will be assisted with airline check in formalities, immigration and security check point; The passenger/s may be assisted through Customs if the local Customs authorities permit it but again cannot be guaranteed. – Once the departure formalities are completed, the Airport Agent will either guide the passenger/s to the lounge (if the passenger/s’s airline ticket entitles the lounge access or if it has been booked as an additional service) or to the gate to complete the service. |
| Meet and Assist – Landside up to passport control | – The Airport Agent will begin by contacting the contact number provided for the lead passenger or the driver (if the driver contact details have been provided) prior to the passenger’s arrival at the airport in order to arrange the time and meeting point (approved by the Airport Authorities). – The Airport Agent (with the Lead Passenger’s Name Sign) will be waiting for the passenger/s at the designated point, whether it will be kerbside directly outside the terminal or the agreed meeting point. – The passenger/s will be assisted through airline check in formalities (the Airport Agent will try to expedite the process however it cannot be guaranteed at all times) and then guided to the security check point where our service will be completed. |
- The Meet & Greet service is available at major airports, The list of airports is subject to change and the services at certain airports may not be available from time to time due to local restrictions at the time of service. All services are subject to final confirmation by the relevant Third Party Service Provider. The Eligible Cardholder may call dtcpay concierge for the latest listing.
Country | Airport Code | Airport | Service Available |
Singapore | SIN | Singapore Changi Airport | Meet & Greet |
Please add more if its applicable |