Product – dtcpay

Product Manager, Rewards (Campaign/Loyalty)

Team

Product

Location

Malaysia

Type

Full-Time

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We are a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally.

In this role, you will define and execute a strategic vision to enhance the value we provide through rewards, benefits, and incentives across all products such as payment, card and crypto swap services. Collaborating closely with cross-functional teams, you will design, develop, and scale loyalty solutions that align with business objectives while delighting and inspiring our customers.

Responsibilities:

Define and execute product vision and roadmap for rewards & loyalty products, ensuring alignment with overall business objectives.
Drive end-to-end product development including conceptualization, design, build, test and deployment by working with UI/UX, technology, operations and compliance teams.
Manage external partners in integrating to their solution platforms and setup proper operational/support processes as part of implementation.
Develop partnerships with external brands to enhance loyalty program offerings.
Stay ahead of market trends and competitive offerings to ensure our loyalty programs are innovative and deliver high value to users.
Collaborate with Sales & Marketing team to customize Rewards program to fit regional markets or to execute loyalty-driven email, SMS, and app notifications.
Understand/define/track product metrics （e.g. redemption/engagement/retention rates, ROI) and collect user feedback to optimize user experience and performance.
Support post-implementation tasks such as user training, problem investigation, post implementation review and escalation.
Act as internal product expert to answer product related questions.

Requirements:

Minimum Bachelor’s Degree (Computer Science is highly preferred).
1-3 years of experience in a product management/development role with experience in CRM/loyalty/rewards platform and customer engagement strategies highly preferred.
Proficient in both English and Mandarin as you will need to work closely with Chinese team.
Strong analytical ability, attention to details and data-driven decision making ability.
Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done.
Excellent communication skills to manage internal and external stakeholders.
Fast learner and ability to thrive in high stress environment.
Knowledge of crypto or fintech industries with a passion for the future of loyalty in digital finance is a bonus.

Benefits

Competitive compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Senior/Product Manager (Card Issuing)

Team

Product

Location

Malaysia

Type

Full-Time

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We are seeking strategic and results-driven professionals for Card Product Manager. The Card Product Manager will oversee the growth and execution of our card issuance programs, focusing on delivering scalable, customer-centric solutions for both B2B and B2C segments. The role requires strong technical expertise, cross-functional collaboration, and a deep understanding of product strategy to drive innovation in the Fintech space.

Responsibilities:

Lead the preparation and execution of card product programs to achieve business targets and objectives.
Act as the Product Owner (PO), defining user requirements and driving the successful delivery of card enhancement projects.
Coordinate with internal stakeholders and manage external partners, including Card Schemes, Card Processors, and Card Manufacturers, to ensure seamless program execution, logistics, and feature enhancements.
Develop and implement product strategies and business plans to drive growth in card applications and usage across both B2B and B2C models.
Define and execute revenue models, pricing structures, and go-to-market strategies to maximize profitability.

Requirements:

At least 2 years of experience in card issuing product management, with a strong understanding of card issuing processes, spending behaviors, and chargeback flows.
Minimum Bachelor’s degree in a relevant field (e.g., Computer Science, Business, Finance) or equivalent practical experience.
Proficiency in API development, card issuance, and FinTech trends, with a keen interest in cryptocurrency and digital payments.
Proficiency in both English and Mandarin, as the role requires close collaboration with Chinese teams and vendors.
Strong analytical ability, attention to detail, and a data-driven approach to decision-making.
A can-do attitude with the ability to work independently, thrive in a fast-paced, high-stress environment, and quickly adapt to new challenges.
Excellent communication skills to effectively collaborate with internal and external stakeholders.
Interest or experience in Web3 and FinTech is a plus.

Benefits

Competitive compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Senior/Product Manager (API)

Team

Product

Location

Malaysia

Type

Full-Time

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We are seeking strategic and results-driven professionals for API Product Manager. The API Product Manager will lead the development and expansion of our API suite, including Payment, Card Issuing & Swap. This role involves shaping the API strategy, driving seamless integrations, and ensuring an exceptional developer experience. The role require strong technical expertise, cross-functional collaboration, and a deep understanding of product strategy to drive innovation in the Fintech space.

Responsibilities:

Define and execute the strategic vision and roadmap for our suite of APIs (e.g., Payment, Card Issuing & Swap), ensuring alignment with company goals and customer needs.
Work closely with engineers and stakeholders to deliver API capabilities, balancing technical feasibility with business priorities.
Advocate for API usability and best practices, ensuring an exceptional developer experience through strong documentation and functionality.
Actively engage in product development, from defining requirements to reviewing technical solutions, ensuring successful delivery of the product.
Lead the delivery of successful client API integrations and provide support to the Sales team on API-related queries.
Represent the API product line in leadership discussions, providing insights and updates to internal and external stakeholders.
Own the pricing, packaging, and go-to-market (GTM) strategy for the API Platform.

Requirements:

At least 3 years of experience in API design, integrations, and documentation.
Minimum Bachelor’s degree in a relevant field (e.g., Computer Science, Business, Finance) or equivalent practical experience.
Proficiency in API development, card issuance, and FinTech trends, with a keen interest in cryptocurrency and digital payments.
Proficiency in both English and Mandarin, as the role requires close collaboration with Chinese teams and vendors.
Strong analytical ability, attention to detail, and a data-driven approach to decision-making.
A can-do attitude with the ability to work independently, thrive in a fast-paced, high-stress environment, and quickly adapt to new challenges.
Excellent communication skills to effectively collaborate with internal and external stakeholders.
Interest or experience in Web3 and FinTech is a plus.

Benefits

Competitive compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Business Resilience Tester (BRT)

Team

Product

Location

Malaysia

Type

Full-Time

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We are looking for a Business Resilience Tester to help strengthen our organization’s ability to handle disruptions and ensure smooth business operations. In this role, you will be responsible for conducting business continuity and disaster recovery tests, identifying risks, and ensuring our systems and processes can withstand unexpected challenges.

Responsibilities:

Plan and carry out business continuity and disaster recovery tests to make sure our company is prepared for disruptions.
Work with teams across the company to identify risks and improve response strategies.
Run crisis simulations and system failover tests, ensuring that recovery plans are effective.
Document test results, report gaps, and suggest improvements to strengthen resilience.
Assist in maintaining business continuity plans (BCP) and disaster recovery (DR) frameworks.
Train employees on best practices for handling disruptions and improving response times.
Keep track of lessons learned from tests and real incidents to continuously enhance resilience.
Conduct acceptance testing for new product features, collect user feedback from the production environment, and reproduce data issues.

Requirements:

Bachelor’s degree or above in Computer Science, Software Engineering, Information Technology, or related fields.
Minimum of 2 years of experience in IT systems or infrastructure testing related to resilience.
Experience in business continuity, disaster recovery, risk management, or a similar field is preferred.
Ability to plan and run tests, drills, and simulations to check if recovery plans work.
Proficiency in English and Mandarin to effectively communicate with Chinese counterparts.
Knowledge of cryptocurrencies or digital payments is a plus.

Benefits

Competitive compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals

Apply

Tester / Test Engineer / Product QA (IT)

Team

Product

Location

Malaysia

Type

Full-Time

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As the Tester / Test Engineer / Product QA (IT), you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:

Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
Assist in creating product documentation including specifications, user guides, and training materials.
Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
Develop or update procedures for capture, investigation, and documentation of product complaints.
Gather and analyze customer feedback to improve product features and user experience.
Assist in product testing, quality assurance, and bug tracking processes.
Collaborate with quality assurance teams to ensure product quality.
Support project managers in coordinating product development activities and timelines.
Help track project progress and ensure deadlines are met.
Provide training and support to internal teams on product features and updates.
Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.

Requirements:

Min. 2 years of relevant working experience in similar industry.
Proficiency in English and Mandarin as you are required to communicate with Chinese counterparts.
Knowledge of quality assurance terminology, methods, and tools.
Superb computer skills, including database management.
Analytical mindset for data interpretation and problem-solving.
Familiarity with product development processes and methodologies.
Excellent analytical, problem-solving, and decision-making skills.
Proficiency in best practices for testing, version control, and defect management.
Understanding of agile/scrum methodology and how QA functions within it.
Knowledge of cryptocurrencies or digital payments is a plus.

Benefits

Competitive compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Senior Product Designer

Team

Product

Location

Hong Kong SAR

Type

Full-Time

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As a product designer, you will get the opportunity to drive strategic projects and help us to deliver outcomes that are based on user research. Suppose you have a deep understanding of the payments industry, a proven track record in developing and executing successful business strategies, and a passion for innovation. In that case, this role is an exciting opportunity for you.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:

User Research Expertise: Experience in conducting user research that would inform and guide design decisions.
Prototyping Skills: Proficiency in Figma’s prototyping tools, with the expertise to transform design concepts into interactive experiences.
Workshop Facilitation: Experienced in planning and facilitating design thinking workshops to support ideation, create UX artifacts, and contribute to strategic decisions.
Design Systems: Proficient in using design system components to maintain a cohesive visual language and seamless user experience across multiple products and platforms.
Web and App design: Ability to create responsive designs for web applications, and native UI/UX design for iOS and Android, following best practices for each platform.
Stakeholder Management: Effective at setting clear design visions, managing stakeholder expectations, and ensuring alignment across cross-functional teams.

Requirements:

5+ years working experience as a Product Designer.
BA/BS degree in Design (e.g. graphic, interaction, visual communications, product, industrial), HCI, or a related field or equivalent practical experience.
A design portfolio featuring web and app projects.

Benefits

Competitive compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply